| 24x7 Workstation Support |
Bronze |
Silver |
Gold |
| 24 x7 Service Desk Phone Support (Additional Monthly Charge) |
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| Anti Virus Monitoring and Management |
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| Spyware and Adware Removal |
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| MS Windows Patch Management |
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| Workstations Optimization |
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| Monthly Executive Reporting |
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| FREE Workstation Anti Virus (AVG Professional) |
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| Drive Space Monitoring |
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| Smart Drive Error Monitoring |
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| Asset Inventory Reporting |
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| Asset Analysis Management |
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| Software License Purchasing and Renewal Assistance |
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| Unlimited Remote Support |
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| 24x7 Server and Network Device Monitoring Support |
| Anti Virus Monitoring and Management |
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| Spyware and Adware Removal |
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| Server Availability Monitoring |
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| MS Windows Application Monitoring |
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| Event Log Monitoring |
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| Microsoft Exchange Maintenance and Support |
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Microsoft SQL Maintenance and Support |
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| Network Printer Availability Monitoring |
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| Monthly Executive Reporting |
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| FREE File Server Anti Virus (AVG Professional) |
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| FREE Gateway/E-mail Server Anti Virus (AVG Professional) |
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| Critical Application Monitoring |
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| Support and Maintenance |
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| Asset Inventory Reporting |
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| Asset Analysis Management |
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| Password Administration |
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| ICMP Network Device Monitoring |
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| Basic SNMP Network Device Monitoring |
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| Advanced SNMP Network Device Monitoring |
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| Linux Redhat 8/9, AS 3.0, ES 3.0 Monitoring |
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| Software and Script Deployment |
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| Software License Purchasing and Renewal Assistance |
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| User Account Administration |
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| File Permission Administration |
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| Monthly External Vulnerability Scans |
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